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Practice Management Analyst

Posted: Friday, April 09, 2021 Full-Time


The Practice Management Analyst requires a highly motivated individual to support Practice Management in a fast-paced legal practice environment.  This non-exempt position will report to the Senior Practice Manager and will sit in the Practice Services organization, Norton Rose Fulbright’s legal operations team. 

The primary responsibility of the Practice Management Analyst is to support the execution of Practice Group projects and initiatives.  Day-to-day interaction will occur with Practice Group Leaders (PGLs), Practice Team Leaders (TLs), as well as across multiple Business Services team members.

Responsibilities include, but are not limited to:

  • Responsibility for fielding questions on all aspects of the practice operations
  • Quarter-back projects as requested and directed by PGLs and TLs
  • Provide and respond to status requests from PGLs, TLs and partners
  • Facilitate and prepare for Practice Management meetings on key topics
  • Routine promotion of business hygiene concepts in the spirit of best practice

Finance and practice collaboration:

  • Time entry compliance audit, exemptions and reporting
  • Partner role reassignments, including clarification on current partner role assignments, financials, individuals assigned, so that proper credit can be confirmed or updated
  • Matter closures, including assessing and communicating on outstanding WIP and/or AR through to resolution, if applicable
  • Assist with transformation of billing and aged WIP situations working with TLs; researching and reporting on open draft bills
  • Assist in annual coverage analysis of all partner client base and review with TLs and partners to yield financial performance improvements
  • Provide clarification on data within Partner and Fee Earner dashboards
  • Research and present data contained within the dashboard in a formatted and distributable manner

Other collaborative engagement:

  • Partner with Legal Talent Management in identifying underutilized talent and integrating lawyers into the teams
  • Liaise with Pricing and Legal Project Management teams on partner and client profitability topics

Other Duties

Please note this job description does not cover or contain all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills and Experience:

  • Bachelor’s degree required
  • Experience in an Intellectual Property, Litigation and/or a Transactional legal practice desired
  • Minimum 5 years of law firm experience in legal billing, legal pricing or legal administration a plus
  • Excellent oral and written communication skills
  • Demonstrated ability to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements
  • Sound judgment and extreme discretion with respect to confidential and sensitive information
  • Proficiency in MS Office, particularly Excel, and the ability to quickly learn and utilize additional software
  • Strong interpersonal skills, service mentality and ability to build relationships
  • Aptitude in providing consistent customer service delivery for multiple stakeholders
  • Strong emotional intelligence, ability to influence and guide others, and able to provide quality and efficient client service in a fast-paced industry
  • Awareness and understanding of business improvement processes and best practices
  • Strong data analytics skills to assess a range of metrics and present data in an effective manner (and/or demonstrated ability to further develop these skills)

Equal Employment Opportunity/M/F/disability/protected veteran status