Current job openings

SAP Service to Cash Functional SME

Posted: Monday, March 15, 2021 Full-Time


Late 2017, NRF implemented SAP as a global practice management and finance solution for 3 regions - EMEA (covering Europe, Middle East, Asia), US and Canada. Since then NRF Global IT has been working on a number of initiatives to deliver improvements to the system or roll out SAP solution to the new NRF offices. This work continues to expand in order to meet the business demand to deliver further enhancements and integrate with new systems introduced in wider business areas.

The Team

NRF Global IT is re-establishing a team of SAP Functional SMEs. The primary objectives of this team will be establishing best practice SAP solutions based on given business requirements. The team will work closely with NRF Community of Excellence (who facilitates business requirements and priority) and the technical delivery team which includes third party IT vendors. The team has a global remit and will be required to work across different time zones depending on the needs at a time utilizing all the available communication tools. Occasional travel to relevant regions may be required in order to manage a global solution successfully.

The Role

SAP Service to Cash Functional SME is expected to provide advanced SAP functional knowledge in this area and demonstrate leadership in providing SAP solutions for the following business processes:

  • Billing & electric billing
  • Billing approval workflows
  • Pricing and rates management
  • Collections
  • Client and matter (project) master data management
  • WIP management (time and expenses)
  • Cost management (Soft Cost and Hard Cost)
  • Time recording
  • Local regulatory and tax requirements for the following regions EMEA, North America, Latin America and Australia


The individual will be responsible for delivering SME expertise to the following objectives:

  • Own SAP functional solution design and related documentations in Service to Cash area
  • Supervise the delivery of solution which includes
    • Review & sign off deliverables (e.g. design documents, test results)
    • Ensuring high standard, future proof solution following best practice
    • Participate / review to-be business processes definition
    • Participation / review in various test phases to ensure all the requirements are met
    • Providing support at go-live and BAU issue resolution
  • Advise best balance between requirements and solution
  • Be the expert, go-to person on SAP knowledge in Service to Cash area
  • Be the expert of the data (master data and transactions) and integrations in Service to Cash area
  • Working alongside NRF’s chosen implementation partners
  • Other duties as required by NRF Global IT team

Qualifications and experience

Required Experience

  • 5+ years knowledge of service to cash processes and practices within a global organization
  • The following SAP skill is must have
    • SAP ECC 6.0 SD, MM, FI-AR and PS module
    • Ability to configure and document SAP standard functions mentioned above
    • Familiar with SAP tables behind above modules and able to design custom functionalities
    • Experience in Resource Related Billing functionality end to end
    • Familiar with forms, integration and reporting related to above modules
    • At least 3 full implementation cycle experiences using above modules (Analysis, Design, Build, Test, Deployment)
  • Experiences in billing following EU, North America, Canadian regulations
  • Experience of developing and managing new business processes

Preferred Experience

  • Experiences in
    • SAP Fiori
    • SAP ABAP/4
    • SAP FICO (other than FI-AR)
    • SAP Business Objects
  • Professional services experience preferred


  • Great communication skills, familiar with international work environment
  • Strong problem solver with a logical and methodical approach to issues
  • High degree of computer literacy with advanced MS Office application skills
  • Ability to identify and present to senior level team members and deliver key messages
  • Proven ability to multi-task and work under pressure
  • Excellent oral and written communication skills with strong attention to detail
  • Sense of pride in work
  • Flexible approach to working hours and travel
  • Positive, committed and prepared to use initiative and learn
  • Ability to take responsibility
  • Ability to resolve conflict
  • Willingness to work as a member of the team and the ability to influence the team
  • Ability to demonstrate interest and concern to meet the needs of internal clients

Equal Employment Opportunity/M/F/disability/protected veteran status