Current job openings

Client Payment Supervisor

Posted: Tuesday, March 17, 2020 Full-Time


This position supervises the functions of the Client Payment team to ensure daily and monthly activities are executed accurately and completed in a timely manner. Key responsibilities include supervision of client payments and management of revenue related administrative tasks to include, but not limited to, queries from attorneys and firm staff. This position works directly with the GSC (Global Service Center) Finance Manager to guarantee the process of cash receipts is adhered to and in compliance with the firm’s practice.

Additional responsibilities include, but are not limited to:

  • Address concerns and queries via e-mail, phone calls, and walk-ins within a timely manner, as agreed upon by management
  • Run ad-hoc reports on an as needed basis, as requested by management
  • Access the firm’s online bank accounts to research deposits, transfers, payments, and credits
  • Liaise with bank representatives as necessary
  • Balance batch reports to bank credits
  • Maintain Capital and Trust accounts
  • Maintain Capital account payments received from the partners
  • For Trust accounts, open sub-accounts and maintain balances and record interest bearing escrow accounts monthly
  • Research and correct payment discrepancies and communicate the same with firm Partners
  • Review and approve weekly timecards and complete annual staff evaluations
  • Monitor and control the flow of clients receipts and disbursements
  • Serve as the “go to” person for questions from the Client Payment Coordinator(s)
  • Serve as the liaison between the Client Payment Coordinators and management
  • Facilitate staffing levels to ensure coverage in order to meet deadlines and any additional workload requests
  • Ensure efficiency of the process of the GSC (Global Service Center) and recommend improvements where necessary

Other duties

Please note this job description does not cover or contain all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications and job-related skills:

  • A minimum of five years of experience working within a professional services environment
  • Experienced with Excel, Word, and Outlook
  • Strong written and verbal communication skills
  • Bachelor’s degree, preferred but not necessary
  • Law firm or professional services cash receipts application experience
  • SAP familiarity is a plus
  • Strong attention to detail and analytical skills
  • Ability to multi-task and meet deadlines in a fast-paced business environment
  • Ability to perform duties and responsibilities independently with minimal supervision
  • Flexibility working within the firm’s defined deadlines and lawyer’s time frames
  • Must have a professional, cooperative, and positive attitude

Equal Employment Opportunity/M/F/disability/protected veteran status